Eurasia will ensure complete customer satisfaction. Eurasia will refund the full cost of the unworn, unused and undamaged Products returned by the Customer duly accompanied by the relevant invoice. Certain items are delivered with a label of return/exchange attached to the product. Returns and exchanges of these specific items will be accepted only if the label is intact and attached to the product and the return instructions above have been correctly observed. Reimbursements will be effected in the same manner of payment provided for the purchase. The goods purchased must be returned within a maximum period of 14 (fourteen) days from the date of delivery.
If the delivery of a package is refused by the customer and it has to be shipped back to Eurasia, Eurasia will charge the customer with the Shipping Fees (back and forth from Eurasia headquarter in Italy) and if they apply, with all the Customs Duties paid to export the item/s to the shipping address and to import them back to Italy. These costs will be deducted from the refund.
The delivery costs for the return of the Products will be for the Customer’s account; any cost sustained by the Customer for the returns will not be refundable.
Eurasia reserves the right to refuse the return of those Products that do not meet the above requirements.
Each delivery will contain easy instructions for the return of the Products. Eurasia undertakes to immediately reimburse the Customer within and not later than 30 days from the date of receipt of the order cancellation and return the products in accordance with the previous paragraph. Eurasia will send an e-mail confirming the refund effected.
Please send the returned Products by insured courier in order to be able to trace the shipment. Eurasia will not be held responsible for reimbursement or compensation of those returned products which have gone astray, stolen or damaged.
According to article 64 of Legislative Decree no. 206/2005 and save for what provided for in the following paragraph, the Customer has the right to terminate the agreement without any penalty being due and without specifying the reason thereof within a period of 15 (fifteen) working days running from the date of receipt of the Products.
In order to exercise the right of cancellation, the Customer must send to the following address firstname.lastname@example.org a written communication, with acknowledgement of receipt, containing: its intention to avail itself of the right of cancellation according to article 64 of Legislative Decree 206/2005; the indication of the Products for which the Customer intends to avail itself of the right of cancellation; the progressive order number issued at the time of the purchase; the particulars relating to the Customer’s current bank account.
Should the Customer wish to modify or cancel the placed order, it must immediately send an e-mail to the following address: email@example.com
Eurasia will do everything possible to meet the Customer’s request. In any case, once the Products have been delivered the order cannot be cancelled or modified until the time when the delivered goods are returned to Eurasia. In such an event reference is made to the rules contained on this page.